OR


CALL CENTRE OPERATOR

May 23, 2017, 4:25 p.m.

Call centre operators fulfil a vital role in any business or organisation. call centre operators can expect to spend the majority of their time receiving orders, recording technical faults, providing callers with product advice or receiving customer complaints.

  As the first point of contact for most customers or business associates, call centre operators serve as representatives of the whole organisation, and employers will expect this responsibility to be taken seriously.

An ability to remain calm and professional in all circumstances will serve call centre operators well. There will inevitably be callers who seem determined to remain unsatisfied, and it will be your responsibility to pacify them.

The best strategy for dealing with difficult callers is to remain polite and reasonable, no matter how unpleasant a caller manages to be! Call centre operator need to be reasonably comfortable with using basic computer software, as most call centres use computers to log details of calls or as a source of information for the operators.

Initial training sessions should adequately cover the operation of relevant computer programmes and handsets, but some basic knowledge in this area would be a big advantage.

 

ELIGIBILITY CRITERIA

Call centre staff will rarely be required to hold specific qualifications, although a basic level of education will be assumed. Staff who work on technical help-lines may require further qualifications in the relevant field.

Any fresher who is senior secondary passed in any stream and has fluent English can apply for Call centre operator job. Apart from all the educational qualifications the candidates must also possess a pleasing voice and be able to communicate effectively with the customers over phone.

The candidates are also required to be very proactive in handling customer queries apart from possessing a great team spirit.The candidates that possess knowledge of selling products or services while handling clients over phone will be an added advantage.

 

SKILL REQUIREMENTS

  • An affable personality and a polite and helpful manner
  • A clear speaking voice to aid the elderly and hard of hearing
  • Basic computer skills (eg logging in and finding information)
  • An ability to remain calm and professional when dealing with difficult callers

 

JOB MARKET

Working in a call centre can offer you a large number of career opportunities. As there continues to be an increasing demand for call centre Agents, once trained, you may see better opportunities in other centres.

However, it is not just other call centres that you could work in, as excellent agent skills are highly sought after. If you are a successful sales Agent, this may open up opportunities to work in other sales environments, as you will have proven your ability to sell and many of the techniques are transferable.

Similarly a good customer service Agent, can use the skills they have learnt in other customer service type environments. You will develop many skills whilst being a call centre Agent, including PC/keyboard; telephone manners; customer relations etc all of which are usually very important in most jobs.

Within many organisations, they may use the call centre as a type of nursery where individuals learn about the organisation before moving into other roles. Many organisations advertise vacancies internally before they go outside, as this is less costly in recruitment terms but it is also seen to be good for morale.

Therefore, if you have an interest in working in HR or Marketing which are two areas that are often difficult to get into, then you may want to consider how starting in a call centre may help your career path.

Many students and school leavers take call centre roles in order to get their first job or help finance them during their studies. As we have said elsewhere, call centres are often looking for people to work evenings or weekends and these are often suitable to students as well as working parents.

Many centres will offer the flexibility of increasing working hours to cover holidays etc, so you can get additional hours if you need too.

 

If you are seeking an employment as a call centre operator,  we provide a platform to assess whether you are fit for the job role. We assess your skills and provide Skill Assessment Record that helps you get your dream job.

Employers who are in search for applicants with job specified necessary skills can find quality candidates from us.

Job Seekers and Employers can furnish your details here, if you finds our platform a fertile soil to sow your aim...

Register Here: http://nationalskillindiamission.in/member/registration/14/

 

 



Share with social media:


User's Comments:

No comments there.




Actuary

Actuary

Dec. 2, 2017, 2:21 p.m.

 

 

By Nsim Team

 

If you want to become an actuary, you first need to determine if this..

Read More


Business Valuator

Business Valuator

Dec. 2, 2017, 12:18 p.m.

 

By Nsim Team

 

Are you interested in finance, accounting and/or economics? Does the idea of a well-pa..

Read More




Aditi Mittal - Biography

Aditi Mittal - Biography

Sept. 26, 2017, 12:27 p.m.

Aditi Mittal is an Indian stand-up comedian and YouTuber, hailed as one of the first women to do stand-up comedy in India. Known for her bold, acerbic, and often self-depreciating ..

Read More


Hank Green - Biography

Hank Green - Biography

Sept. 26, 2017, 11:53 a.m.

William Henry "Hank" Green II is a well-known American internet celebrity, educator, musician, producer and entrepreneur most renowned for his Video blog channel on YouTu..

Read More


Rebecca Black - Biography

Rebecca Black - Biography

Sept. 25, 2017, 4:22 p.m.

Rebecca Black is an American YouTube personality and pop singer. She gained tremendous fame for her famous song “Friday”. She uploads music and other videos to her YouT..

Read More


Bethany Mota - Biography

Bethany Mota - Biography

Sept. 25, 2017, 3:03 p.m.

The age of Internet is revolutionizing the world today. The youth in particular is the most blessed lot as they have got access to a tool which can even transform their lives at the speed of lightning. Confu..

Read More


King Bach - Biography

King Bach - Biography

Sept. 25, 2017, 1:09 p.m.

Andrew Bachelor, known by his onscreen name ‘King Bach’ is a Vine royalty, famous for his peculiar 6-second comedy sketches that earned him over 16 million followers on Vine. With the inclusion o..

Read More


Amanda Cerny - Biography

Amanda Cerny - Biography

Sept. 25, 2017, 12:35 p.m.

Amanda Cerny is an American Social Media Personality, actress, fitness model and TV personality who has become immensely popular as a YouTuber and Vine Star. This multifaceted pers..

Read More


Kanan Gill - Biography

Kanan Gill - Biography

Sept. 23, 2017, 3:13 p.m.

Kanan Gill is an Indian stand-up comedian and YouTuber who rose to fame with the YouTube series, ‘Pretentious Movie Reviews’ where he reviews flawed yesteryear Bollywoo..

Read More





Do you want to subscribe for more information from us ?



(Numbers only)

Submit