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Field Technician - Computing and Peripherals

The individual at work is responsible for attending to customer complaints, installing newly purchased products,troubleshooting system problems and, configuring peripherals such as printers, scanners and network devices.

• ELE/N4601 Engage with customer, ELE/N4602 Install, configure and setup the system, ELE/N4603 Troubleshoot and replace faulty module, ELE/N0009 Coordinate with colleagues

ELE/N4601 Engage with customer: This OS unit is about interacting with and understanding the customers’ requirements

This unit/ task covers the following:

Interact with the customer prior to visit, Understand customer’s requirements on visit or prior to visit, Suggest possible solutions, Complete the documentation, Achieve productivity and quality as per company’s norms

ELE/N4602 Install, configure and setup the system: This OS unit is about installing the system, configuring the and setting up to make it ready to work on:

This unit/ task covers the following:

Understand the installation requirement and install the hardware, Understand the installation requirement and install the hardware, Configure and install the peripherals, Set up the software, Complete the installation task and report Interact with customer, Interact with superior, Achieve productivity and quality as per company’s norms.

ELE/N4603 Troubleshoot and replace faulty module: This OS unit is about diagnosing the problem and troubleshooting problems in the hardware

This unit/ task covers the following:

Receive and understand the customer complaint registered at customer care, Identify system problems on field visit, Replace faulty module after diagnosis, Interact with customer, Report to Superior

ELE/N0009 Coordinate with colleagues: This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow.

This unit/ task covers the following:

Interact with supervisor or superior Coordinate with colleagues

Organizational Context

1. Technical Knowledge 

SKILLS

Core Skills/Generic Skills, Reading and writing, Teamwork and multitasking

Professional Skills

Interpersonal skills, Communication skills, Behavioural skills, Decision making skills, Hardware and Software operation skills, Computer system and peripheral hardware related skills, Using tools and machines, Reflective thinking, Critical thinking

The following acronyms/codes have been used in the nomenclature above:

Tools and Equipments

Computer, Laptop, Soldering iron, multimeter, POST cards, Printer, Scanner