OR


 

DTH Set-top box technician installs set-top boxes and provides after sales service for Direct to Home (DTH) system.

The individual at work installs the set-top box at customer’s premises; addresses the field serviceable complaints and coordinates with the technical team for activation of new connections.

Applicable National Occupational Standards (NOS)

Install and repair DTH set-top box, Comprehend customer’s requirement, Interact with other employees

Install and repair DTH set-top box:This unit is about installing set top box of DTH type at client’s site, addressing service complaints and completing documentation

This unit/ task covers the following:

Collect the customer’s site details and carry necessary equipment and products, Install the set top box (DTH) at customer’s site, Provide field service and resolve faults in case of complaint, Collect documents and forms filled by customer as per company’s policy, Achieve productivity and quality targets as prescribed by company

Comprehend customer’s requirement: This unit is about installing set top box of DTH type at client’s site, addressing service complaints and completing documentation

This unit/ task covers the following:

Collect the customer’s site details and carry necessary equipment and products Install the set top box (DTH) at customer’s site, Provide field service and resolve faults in case of complaint, Collect documents and forms filled by customer as per company’s policy, Achieve productivity and quality targets as prescribed by company, 

Interact with other employees: This OS unit is about interacting with customer to understand their requirement with respect to problem in the appliance

This unit/ task covers the following:

Interact with the customer prior to visit, Interact with customer at their premises, Suggest possible solutions to customer Achieve productivity and quality as per company’s norms

Performance Criteria

Collecting Customer details and carrying necessary equipment and products, Installing DTH Set Top Box, Servicing and resolving faults, Completing documentation, Achieving Productivity, quality and safety standards

Knowlegde and Understanding

  1. Organizational Context B. Technical Knowledge

SKILLS

Core Skills/Generic Skills, Reading and writing

Professional Skills

Interpersonal skills, Communication skills, Decision making, Behavioural skills, System operation skills

The following acronyms/codes have been used in the nomenclature above:

Sub Sector

Range of Occupation Nubers

Passive Components

01 - 10

Semiconductors

11 - 20

PCB Manufacturing

21 - 30

Consumer Electronics

31 - 40

IT Hardware

41 - 50

PCB Assembly

51 - 55

Solar Electronics

56 - 60

Strategic Electronics

61 - 65

Automotive Electronics

66 - 70

Industrial Electronics

71 - 75

Medical Electronics

76 - 80

Communication Electronics

81 - 85

PCB Design

86 - 90

LED

91 - 95

 

Tools and Equipments

Set top box, Dish, Television, Drilling machine, satellite meter, multi-meter, Angle meter, Lead tester, spanner, cutter, RF strength meter, QAM meter



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