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Installation and Service Engineer: Also called Field Support Engineer, the Installation and Service Engineer provides after sale support services to customers at their premises. The individual at work is responsible for installingmedical devices, attending to problems making them functional.

Applicable National Occupational  Standards (NOS)

1. Install medical device
2. Engage with customer
3. Diagnose fault in the medical device
4. Repair the fault
5. Perform preventive maintenance
6. Coordinate with colleagues and co-workers
7. Maintain safe and secure work environment

Install medical device : This OS unit is about receiving and installing medical device at customer’s location and making it operational.

This unit/task covers the following: Receive medical device, Prepare site for installation, Install medical device, Achieve productivity and quality standards

Engage with customer : This OS unit is about interacting with customer and understanding the problems related to medical device,,

This unit/task covers the following: Approach the customer, Engage with the customer, Achieve productivity and quality standard, Diagnose fault in the medical device, This unit is about diagnosing the fault in medical device using various types of test equipment and techniques.

This unit/ task covers the following: Diagnose fault diagnosis by using test equipment and techniques, Achieve productivity and quality standards, 

Repair the fault : This unit is about troubleshooting electrical, software or hardware related problem(s) of the medical equipment.

This unit/ task covers the following: Repair electrical faults, Troubleshoot software related faults, Repair hardware related faults, Achieve productivity and quality standards

Perform preventive maintenance: This unit is about performing the preventive maintenance of medical devices at preset time intervals.

This unit/ task covers the following:Perform visual inspection, Perform checks as per manufacturer’s manual, Perform clean, repair and calibration functions, Achieve productivity and quality standards

The following acronyms/codes have been used in the nomenclature above:

Tools and Equipments : Hand Tools, Battery Charger, Multi meter, Volt meter, Ammeter, Soldering Iron