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DAS Set-top box technician installs set-top boxes and provides after sales service for Digital Addressable System (DAS) type. 

The individual at work installs the set-top box at customer’s premises; addresses the field serviceable complaints and

Co-ordinates with the technical team for activation of new connections.

Applicable National Occupational Standards (NOS)

•  Install and repair DAS set-top box, Comprehend customer’s requirement, Interact with other employees,

 Install and repair DAS set-top box: This unit is about installing set top box of DAS type at client’s site, addressing service complaints and completing documentation

This unit/ task covers the following:

Collect the customer’s site details and carry necessary equipment and products, Install the set top box (DAS) at customer’s site, Provide field service and resolve faults in case of complaint, Collect documents and forms filled by customer as per company’s policy, Achieve productivity and quality targets as prescribed by company

Comprehend customer’s requirement:This OS unit is about interacting with customer to understand their requirement with respect to problem in the appliance

This unit/ task covers the following:

• Interact with the customer prior to visit, Interact with customer at their premises, Suggest possible solutions to customer, Achieve productivity and quality as per company’s norms

Interact with other employees: This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow

This unit/ task covers the following:

• Interact with supervisor or superior, Coordinate with colleagues, Performance Criteria, Collecting customer details and carrying necessary equipment and products, Installing DAS Set Top Box, Servicing and Resolving faults, Completing Documentation, Achieving Productivity, quality and safety standards, Achieving productivity and quality, Knowlegde and Understanding

A.            Organizational Context  B.            Technical Knowledge

SKILLS

• Core Skills/Generic Skills : Reading and writing
• Professional Skills: Interpersonal skills, Communication skills, Decision making, Behavioural skills, System operation skills

The following acronyms/codes have been used in the nomenclature above:

Tools and Equipments

• Set top box, Television, Drilling machine, satellite meter, multi-meter, Lead tester, spanner, cutter, RF strength meter, QAM meter