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UPS/Inverter Field Technician 

Also called, ‘UPS repair Technician’, this is an after sales service job for installing and providing support to customers of different types of UPS and inverters. The individual at work installs the newly purchased UPS or inverter. The individual also and interacts with customers to diagnose problems in them, assesses possible causes, rectifies faults or replaces faulty modules or recommends factory repairs for bigger faults.

1. Understand requirement of customer
2. Install the UPS/Inverter
3. Repair dysfunctional UPS/Inverter
4. Interact with co workers

Understand requirement of customer : This OS unit is about interacting with customer to understand their requirement with respect to problem in the appliance

This unit/ task covers the following: Understand the symptoms in the UPS/ inverter and identify the fault, Replace dysfunctional module in the UPS/ inverter unit, Confirm functionality of the repaired unit, Achieve productivity and quality as per company’s norms

Interact with co workers: This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow

This unit/ task covers the following:Interact with supervisor or superior, Coordinate with colleagues

Knowlegde and Understanding

1. Organizational Context   B. Technical Knowledge

SKILLS

Core Skills/Generic Skills : Reading and writing computer skills, Teamwork and multitasking, Documentation skills

Professional Skills: Interpersonal skills, Communication skills, Behavioural skills, Decision making skills, UPS/Inverter operation, Using tools and machines, Reflective thinking,Critical thinking, Fault diagnosis skills

The following acronyms/codes have been used in the nomenclature above:

Tools and Equipments: Hand Tools, Battery Charger, Multi meter, Volt meter, Ammeter, Soldering Iron, De-soldering pump