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Crowne Plaza® Hotels & Resorts invites applications for the post of PRO Officer. 

Post Name: PRO Officer

Job Location: IMEA_MiddleEast-Oman-Muscat-Muscat

Job Responsibilities:

•  Prepares and submit all guest and employee NOC applications to the Ministry of commerce & Industry, for approval.
• Submits the above NOC applications to the Dept. Of Immigration and follow up to obtain the approved NOCs.
• Obtains road permits for all guest and employees from the dept. of Immigration.
• Obtains  registration for all hotel vehicles.
• Obtains Labour cards for all categories of employees.
• Obtains Labour cards for all categories of employees.
• Obtains approval from various Ministries for Entertainers to performs in the Hotel on a case by case basis.
• Obtains approval from the Royal Oman Police for clearance of equipment form customs-for Entertainers.
• Responsible for any changes pertaining to Labour Laws and Immigration for which the information is to be informed to the Personnel Manager.
• Ensures cancellation of visa/residence permit for all expert staff.
• Follows up of all correspondence, such as letters to:

1. Immigration Dept.
2. Ministry of social affairs & Labour
3. Ministry of heritage
4. Royal Oman Police
5. Customs
6. Ministry of Youth Affairs
7. Airport

• Obtains medical/health cards
• Follow-ups on Finger print of new arrivals.
• Co-ordinates with Secretary in updating record of visas and labour cards renewals.
• Co-ordinates with Hotel Nurse in obtaining health cards/renewals/medical check-ups.
• Consistently provides and maintains the highest standard of guest care and service.
• Maintains a high standard of personal hygiene and grooming at all times.
• Ensures that your dress is worn well pressed and in a good state of repair.
• Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.
• Have a good knowledge of all hotel facilities and be able to answer staff/guest questions in a quick, polite and helpful manner.
• Handles any staff/guest complaints or problems promptly and to ensure that all resolved/unresolved incidents are reported to your Manager/Supervisor.
• Adheres at all times to all company, hotel and statutory rules, regulations and policies.
• Acts on your responsibilities for Health and Safety at work.
• Demonstrates a working knowledge of fire prevention and to follow the hotel evacuation plan on hearing the alarm.
• Been security conscious with respect to guest staff 7 hotel property/welfare and to report suspicious circumstances to your Manager/Supervisor
• Maintains your departmental area in a safe, hygienic and presentable state at all times and to report any damage to furniture , fittings and equipment to your Manager/Supervisor.       
• Co-operates and communicates with your colleagues Supervisors and management to ensure effective departmental team work and high morale.
• Attends any meetings, training sessions or courses that may be beneficial to your department on request from your Manager/Supervisor.
• Follows all procedures set up for the protection of the environment within the hotel and grounds.
• Carries out any other reasonable tasks requested by your Supervisor or Management. 

Self Management
·        Comply with hotel rules and regulations and provisions contained in the employment handbook.

·        Comply with company grooming and uniform standards.

·        Comply with timekeeping and attendance policies.

·        Actively participate in training and development programs and maximise opportunities for self development.

·        Contribute to Personnel  Departmental Meetings

Customer Service
·        Demonstrate service attributes in accordance with industry expectations and company standards to include:-

·        Being attentive to guests

·        Accurately and promptly fulfilling guest requests

·        Understand and anticipate guest needs

·        Maintain a high level of knowledge which will enhance the guest experience

·         Demonstrate a service attitude that exceeds expectations

·         Take appropriate action to resolve guest complaints

·         Appreciate the dynamic nature of the hotel industry and extend these service attributes to all internal customers.

·         Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.

·         Maintain a high level of product and service knowledge about all InterContinental Hotels Group hotels in your region

Health Safety & Security
·        Operate equipment using procedures learnt during training to company standards.

·         Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.

·        Familiarise yourself with emergency and evacuation procedures.

·        Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your line manager.

General
·        Comply with the company corporate code of conduct at all times.

·        Familiarise yourself with the company vision and values which link to our model of desired behaviours that we expect all employees to display.

·        .Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals.

·        Desire and ability to improve your knowledge and abilities through on-going training.

·        Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries. 

Important Links:

For Online Application : http://ihg.taleo.net/