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Installation Technician Computing and Peripherals

The individual at work is responsible for installing newly purchased products, troubleshooting system problems and, configuring peripherals such as printers, scanners and network devices. 

The job requires the individual to have: ability to build interpersonal relationships and critical thinking. The individual must be willing to travel to client premises in order to attend to calls at different locations.

• Engage with customer, Install, configure and setup the system, Coordinate with colleagues and co-workers

Engage with customer

This OS unit is about interacting with and understanding the customers’ requirements.

This unit/ task covers the following:

• Interact with the customer prior to visit,Understand customer’s requirements on visit or prior to visit, Suggest possible solutions, Complete the documentation, Achieve productivity and quality as per company’s norms

Install, configure and setup the system

This OS unit is about installing the system, configuring the and setting up to make it ready to work on:

This unit/ task covers the following:

• Understand the installation requirement and install the hardware, Configure and install the peripherals, Check system functionality, Set up the software, Complete the installation task and report, Interact with customer, Interact with superior, Achieve productivity and quality as per company’s norms

Coordinate with colleagues and co-workers

This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow.

This unit/ task covers the following:

• Interact with supervisor or superior , Coordinate with colleagues

Knowlegde and Understanding

1. Organizational Context  2. Technical Knowledge

SKILLS

• Core Skills/Generic Skills, Reading and writing

Professional Skills

• Interpersonal skills, Communication skills, Behavioural skills, Decision making skills, Hardware and Software operation skills, Computer system and peripheral hardware related skills, Using tools and machines, Reflective thinking, Critical thinking, Decision making.

The following acronyms/codes have been used in the nomenclature above:

Tools and Equipments

Computer, Laptop 2. Soldering iron, multimeter, POST cards 3.Printer, Scanner