NSIM

Stories you may like

• Multimedia Programmers

• Design engineer

• Blockchain Developer

• BSS DIPLOMA IN INDUSTRIAL AUTOMATION

• BSS Diploma in Industrial Electronics

The IT Facility Supervisor manages the technicians to service the customer problems in time.

The individual at work is responsible for supervising the technicians engaged in installation and maintenance of IT hardware, software system, networking system and is also responsible for costumer care, Inventory control and manpower management.

Install, configure and setup hardware system, Install, configure and setup the networking and storage system, ?Supervise Field Service Technician

Install, configure and setup hardware system

This OS unit is about installing the system, configuring the and setting up to make it ready to work on.

This unit/ task covers the following:

• Understand the installation requirement and install the hardware, Configure and install the peripherals, Check system functionality Set up the software, Complete the installation task and report Interact with customer, Interact with superior, Achieve productivity and quality as per company’s norms, Install, configure and setup the networking and storage system, This OS unit is about installing the system, configuring and setting it up to make it ready to work on.

This unit/ task covers the following:

• Understand the installation requirement and install the hardware, Configure and setup the network, servers and storage system, Check system functionality, Set up the software, Complete the installation task and report, Interact with customer, Interact with superior, Achieve productivity and quality as per company’s norms, 

Supervise Field Service Technician

This unit is about supervising the on field services of electronic equipment at customer premises and managing the field service technicians. It also includes planning the resources to attend service calls and supervising the performance of technicians in the field.

This unit/ task covers the following:

• Understand and plan as per the work requirement, Describe the work requirement to field technicians, Manage the field technicians, Ensure customer satisfaction on field service, Coordinate with other departments, Document and report service call details, Achieve productivity targets set by the company

Knowledge and Understanding

1. Organizational Context B.Technical Knowledge

SKILLS

Core Skills/Generic Skills, Reading and writing

Professional Skills

Interpersonal skills, Communication skills, Decision making, Behavioural skills, System operation skills

The following acronyms/codes have been used in the nomenclature above:

Tools and Equipments

Hand Tools, Battery Charger, Multi meter,Volt meter, Ammeter