Allow people to do their jobs! - By Strive Masiyiwa


#JobsMatter (Part 2)
 

Over the years I have talked a lot about the importance of #People in building your business. Now let me tell you something which should be obvious: Allow them to do their jobs! This can be very hard because most entrepreneurs are "control freaks."

They want to do everything themselves and find it difficult to let go. If you cannot go away for several weeks and leave someone in charge who is not related to you, then you don't know how to allow others to do their job!

It all begins with trust. You have to trust the skills of the people, and you have to trust the processes. It is maintained in respect.

My friend came by once and asked me to give his son a job. "I don't know how to do it," I replied.

"But it's your company, you just need to issue an instruction."

"Out of respect for the people I put in charge, I can never issue such an instruction," I replied.

These things are so difficult to understand for ordinary people who do not appreciate how high performance businesses operate. If I appoint someone CEO, he really is the CEO. I cannot issue him or her instructions like a schoolboy.

Remember my teaching on the Volunteer Prince? Go back and review.

When you let people do their job, trust them and give them respect, you will have mastered how businesses grow big.

To be continued. . .



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User's Comments:

Strive masiyiwa

Afterthought: When I left Zimbabwe in 2000, nearly 18 years ago, our mobile network had 60,000 customers. Today it has over 11m. The CEO, Douglas Mboweni has total authority for P&L. This means he has freedom to hire people, set prices for services, develop and launch services. Sometimes he and I can go for several weeks without actually talking on the phone. He does not even report to me. I’m proud of what he and his team have achieved in building their business, just like I’m proud of people in our other businesses.

Dec. 7, 2017, 10:50 a.m. Reply
Jurist betrand nk

Because you people share the same idea and you knows exactly what you out to do and you partner is doing same thus no need for giving out a phone call

Dec. 7, 2017, 10:54 a.m.
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“I’m proud of what he and his team have achieved in building their business"????

Dec. 7, 2017, 10:55 a.m.
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July 1, 2021, 7:17 p.m.
Strive masiyiwa

Afterthought 2. I have never thought of Econet as "my" company. For a start, I have other shareholders and also I have stakeholders. Besides, it has a life which is separate from me and my family.

Dec. 7, 2017, 10:50 a.m. Reply
Umanah endy

This is the greatest challenge for most of our businesses in Africa. Solution : change of mentality, mindset/perspective. It's very key if we must grow . Thanks sir.

Dec. 7, 2017, 11:01 a.m.
Strive masiyiwa

Afterthought: This picture of these young girls playing chess is the most provocative and exciting picture I have seen for a long time! Chess is more than a game; it is a way of thinking! Sometimes I laugh at things people do by saying: “We are playing chess against someone trained only in playing Checkers!”

Dec. 7, 2017, 10:51 a.m. Reply
Strive masiyiwa

Reflection: It does not matter when you joined this platform. However for the things I say to benefit you and your entrepreneurial venture (even Not For Profit (social) ventures): You must take time to go back to the very beginning, and read through EVERYTHING, that I have said. Study everything carefully with the “intention to do”: The moment you spot something you can do, do it! This platform is not a place to “follow” my activities as you would a celebrity. It is a living reference point for you as an entrepreneur.

Dec. 7, 2017, 10:53 a.m. Reply
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