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By Nsim Team
Like many careers, there are many different paths to becoming a hotel manager. The best path however, is to have a combination of work experience in hotel operations at various levels combined with an education in hotel/hospitality management or general business.
This work would involve overseeing staff, managing budgets and financial plans, resolving customer complaints, ensuring functions run smoothly, and ensuring compliance with relevant legislation and by-laws.
This field also offers diverse opportunities for advancement, as well as potential opportunities for hotel or related accommodation facility ownership, due to the skills and competencies it can help you develop. Running a hotel comes with a variety of responsibilities. If you have a professional manner, friendly personality and are able to think on your feet then this might be the career for you
You should have the following attributes if you wish to become a hotel manager:
• Leadership and decision making skills
• Tact, diplomacy and communications skills
• The ability to remain clam in stressful situations
• You enjoy leading and motivating others
• You are willing to be accountable and responsible for the performance of the hotel
• You’re well organized and can develop and manage a budget
• You have strong commitment to customer service
• You’re willing to be on call and work long and irregular hours if necessary
WHO IS HOTEL MANAGER?
Hotel managers are responsible for managing employees and for planning, marketing , coordinating and administering hotel services such as catering and accommodation facilities.In the role of hotel manager you would be responsible for the day-to-day management of a hotel and its staff. You would have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, reservations), food and beverage operations, and housekeeping.
In larger hotels, managers often have a specific remit (guest services, accounting, marketing) and make up a general management team.
While taking a strategic overview and planning ahead to maximise profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. Business and people management are equally important elements.
WHAT IS THE ELIGIBILITY OF HOTEL MANAGER?
To become a hotel manager, you need to be familiar with all areas of hotel operations. Specifically, you will need financial management skills, staff management skills, and a working knowledge of hospitality law and safety standards.
Because of this, most employers look for applicants who already have related post-secondary education such as a degree or diploma in hospitality management or in general business.
However, the best background for gaining the necessary skills, is a combination of experience and education in hospitality management. For this reason, it’s common for new graduates to get into hotel management as assistant, junior or departmental managers before becoming the general manager.
Alternatively, you can work your way into the position without relevant formal education by starting in an entry-level position in any department, and working your way into positions of increasing responsibility as opportunities become available. This strategy works best if complimenting your work experience with continuing education in hospitality or hotel management.
SKILLS NEEDED TO BECOME HOTEL MANAGER
You will need to have:
- a friendly personality and a genuine desire to help and please others;
- the ability to think clearly and make quick decisions;
- numeracy and logistical planning skills;
- a professional manner and a calm, rational approach in hectic situations;
- the ability to balance customer and business priorities;
- flexibility and a 'can do' mentality;
- energy and patience;
- excellent communication and interpersonal skills, especially when dealing with speakers of other languages.
Language skills may also be an advantage, especially for hotels which are part of an international chain.
WHO HIRES HOTEL MANAGER?
As a hotel manager, you could be the employee of a hotel or related accommodation that’s owned by an individual, a family, a large organization, or a publicly traded organization. You could even be self-employed, and own the hotel yourself.
Type of Accommodation: You could work in any type of hotel or other short-term accommodation facility, which could include, but is not limited to:
• Large chain hotels
• Small hotels
• Trailer parks