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Field Technician Washing Machine: Also, called ‘Washing Machine Repair Technician’, this job is about providing after sales service to customers. The individual at work installs the washing machine,interacts with customers to diagnose the problem and assesses possible causes of fault reported.
Once the problem and causes have been identified, the individual rectifies minor problems or replaces faulty modules for failed parts or recommends factory repairs for bigger faults.
Applicable National Occupational Standards (NOS)
Engage with customer for service, Install the washing machine, Repair dysfunctional washing machine, Interact with colleagues, ?Engage with customer for service
This OS unit is about interacting with customer to understand their requirement with respect to problem in the appliance
This unit/ task covers the following:
- Interact with the customer prior to visit, Interact with customer at their premises, Suggest possible solutions to customer, Achieve productivity and quality as per company’s norms
Install the washing machine
This OS unit is about installing the newly purchased washing machine at customer’s location and make it ready to use:
This unit/ task covers the following:
- Remove packaging and check accessories, Place the washing machine at appropriate location, Check washing machine’s functioning, Complete documentation, Interact with superior, Achieve productivity and quality as per company’s standards
Repair dysfunctional washing machine
This OS unit is about understanding the customer’s complaints, identifying the fault and fixing the washing machine
This unit/ task covers the following:
- Understand the symptoms and identify the fault, Repair the washing machine, Confirm functionality of the repaired unit, Achieve target as per company’s policy
Interact with colleagues
This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow
This unit/ task covers the following:
- Interact with supervisor or superior, Coordinate with colleagues
Performance Criteria
- Interacting with customer prior to visit, Interacting with customer at their premises, Suggesting possible solutions to customer, Achieving productivity and quality, Removing packaging, Placing the washing machine, Checking functionality, Completing documentation, Interacting with superior, Achieving productivity and quality, Understanding symptoms and identifying fault, Repairing the washing machine, Confirm functionality, Achieving productivity and quality target of the repaired unit
Knowlegde and Understanding
- Organizational Context 2. Technical Knowledge
SKILLS
- Core Skills/Generic Skills, Reading and writing
Professional Skills
- Interpersonal skills, Communication skills, Decision making, Behavioural skills, System operation skills
The following acronyms/codes have been used in the nomenclature above:
|
Sub Sector |
Range of Occupational Numbers |
|
Passive Components |
01 - 10 |
|
Semiconductors |
11 - 20 |
|
PCB Manufacturing |
21 - 30 |
|
Consumer Electronics |
31 - 40 |
|
IT Hardware |
41 - 50 |
|
PCB Assembly |
51 - 55 |
|
Solar Electronics |
56 - 60 |
|
Strategic Electronics |
61 - 65 |
|
Automotive Electronics |
66 - 70 |
|
Industrial Electronics |
71 - 75 |
|
Medical Electronics |
76 - 80 |
|
Communication Electronics |
81 - 85 |
Tools and Equipments
- Different type of Washing machine, Multi-meter & Oscilloscope, Electrical Drill, Clamp meter, tube cutter, tube bender, vacuum pump, weigh scale, gas cylinder, temperature meter, pressure gauges
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