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Air Conditioner Field Technician: Also, called AC repair Technician, this is an after sales service job for installing and providing support to the air conditioner buyers.
The individual at work installs the air conditioner and inter-acts with customers to diagnose the problem and assess possible causes. Once the problem and causes have been identified, the individual rectifies minor problems or replaces faulty modules for failed parts or recommends factory repairs for bigger faults.
Applicable National Occupational Standards (NOS)
Engage with customer for service, Install the air conditioner, Repair dysfunctional air conditioner, Interact with colleagues
Engage with customer for service
This OS unit is about interacting with customer to understand their requirement with respect to problem in the appliance
This unit/ task covers the following:
- Interact with the customer prior to visit, Interact with customer at their premises, Suggest possible solutions to customer, Achieve productivity and quality as per company’s norms
Install the air conditioner
This OS unit is about installing the newly purchased air conditioner at customer ’s location and make it ready to use
This unit/ task covers the following:
- Undertake pre-installation site visit, Remove packaging and check accessories, Place the air conditioner at identified location, Check air conditioner’s functioning, Complete the documentation, Interact with supervisor or superior, Achieve productivity and quality as per company’s norms
Repair dysfunctional air conditioner
This OS unit is about understanding the customer’s complaints, identifying the fault and fixing the air conditioner
This unit/ task covers the following:
- Understand the symptoms in the air-conditioner and identify the fault, Replace dysfunctional module in the air conditioner unit, Confirm functionality of the repaired unit, Achieve productivity and quality as per company’s norms
Interact with colleagues
This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow
This unit/ task covers the following:
- Interact with supervisor or superior, Coordinate with colleagues
Performance Criteria
This OS unit is about interacting with customer to understand their requirement with respect to problem in the appliance
This unit/ task covers the following:
- Interact with the customer prior to visit, Interact with customer at their premises, Suggest possible solutions to customer, Achieve productivity and quality as per company’s norms, Undertaking preinstallation site vist, Removing packaging and checking accessories, Placing the air conditioner, Checking functioning, Interacting with supervisor or superior, Achieving productivity and quality
Knowlegde and Understanding
- Organizational Context 2. Technical Knowledge
SKILLS
- Core Skills/Generic Skills, Reading and writing
Professional Skills
- Interpersonal skills, Communication skills, Decision making, Behavioural skills, System operation skills
The following acronyms/codes have been used in the nomenclature above:
|
Sub Sector |
Range of Occupation Numbers |
|
Passive Components |
01 - 10 |
|
Semiconductors |
11 - 20 |
|
PCB Manufacturing |
21 - 30 |
|
Consumer Electronics |
31 - 40 |
|
IT Hardware |
41 - 50 |
|
PCB Assembly |
51 - 55 |
|
Solar Electronics |
56 - 60 |
|
Strategic Electronics |
61 - 65 |
|
Automotive Electronics |
66 - 70 |
|
Industrial Electronics |
71 - 75 |
|
Medical Electronics |
76 - 80 |
|
Communication Electronics |
81 - 85 |
|
PCB Design |
86 - 90 |
|
LED |
91 - 95 |
Tools and Equipments
Different type of Air conditioner, Multi-meter & Oscilloscope, Electrical Drill, Clamp meter, tube cutter, tube bender, vacuum pump, weigh scale, gas cylinder, temperature meter, pressure gauges
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