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TV Repair Technician: Also, called ‘Field Technician – TV’, the TV Repair Technician provides after sales service to customers.
The individual at work interacts with customers to install the TV as well as diagnose the problem and assess possible causes of fault reported. Once the problem and causes have been identified , the individual rectifies minor problems or replaces faulty modules for failed parts or recommends factory repairs for bigger faults.
Applicable National Occupational Standards (NOS)
Engage with customer for service, Install the television set, Repair dysfunctional CRT TV set, Repair dysfunctional Flat Panel Display (FPD) TV set, Interact with colleagues
Engage with customer for service
This OS unit is about interacting with customer to understand their requirement with respect to problem in the appliance
This unit/ task covers the following:
- Interact with the customer prior to visit, Interact with customer at their premises, Suggest possible solutions to customer, Achieve productivity and quality as per company’s norms
Install the television set
This OS unit is about installing the newly purchased TV set at customer’s location and make it ready to use.
This unit/ task covers the following:
- Remove packaging and check accessories, Fix the TV set at appropriate location Check TV set’s functioning, Complete documentation, Interact with superior
Repair dysfunctional CRT TV set
This OS unit is about understanding the customer’s complaints, identifying the fault and fixing the CRT TV
This unit/ task covers the following:
- Understand the symptoms and identify the fault, Repair the television set, Confirm functionality of the repaired unit, Achieve productivity and quality target as per company’s norms
Repair dysfunctional Flat Panel Display (FPD) TV set
This OS unit is about understanding the customer’s complaints, identifying the fault and fixing the LED/LCD TV
This unit/ task covers the following:
- Understand the symptoms and identify the fault, Repair the LED/LCD TV, Confirm functionality of the repaired unit, Achieve productivity and quality target as per company standards
Interact with colleagues
This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow
This unit/ task covers the following:
- Interact with supervisor or superior, Coordinate with colleagues, Performance Criteria, Interacting with customer prior to visit Interacting with customer at their premise Suggesting possible solutions to custome Achieving productivity and quality, Fixing TV set’s location, Confirming functionality of TV set installed Completing documentation, Interacting with superior
Knowlegde and Understanding
- Organizational Context 2. Technical Knowledge
SKILLS
- Core Skills/Generic Skills, Reading and writing, Professional Skills, Interpersonal skills Communication skills Decision making Behavioural skills System operation skills
The following acronyms/codes have been used in the nomenclature above:
|
Sub Sector |
Range of Occupation Numbers |
|
Passive Components |
01 - 10 |
|
Semiconductors |
11 - 20 |
|
PCB Manufacturing |
21 - 30 |
|
Consumer Electronics |
31 - 40 |
|
IT Hardware |
41 - 50 |
|
PCB Assembly |
51 - 55 |
|
Solar Electronics |
56 - 60 |
|
Strategic Electronics |
61 - 65 |
|
Automotive Electronics |
66 - 70 |
|
Industrial Electronics |
71 - 75 |
|
Medical Electronics |
76 - 80 |
|
Communication Electronics |
81 - 85 |
Tools and Equipments
- Different type of TV, Battery Charger, Hand Tools, Digital Multimeter, Multimeter
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