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The Facility Supervisor takes care of Controlling the Technician to Service the Customer problems in time. The individual at work is responsible for supervising technician engaged in installation and maintenance of AC, refrigerator at customer’s premises of home and Industry environment.
The individual undertakes customer care, inventory control and manpower management
Applicable. National Occupational Standards (NOS)
Install the air conditioner, Repair dysfunctional air conditioner, Install the refrigerator, Supervise Field Service Technician
Install the air conditioner
This OS unit is about installing the newly purchased air conditioner at customer ’s location and make it ready to use
This unit/ task covers the following:
- Undertake pre-installation site visit, Remove packaging and check accessories, Place the air conditioner at identified location, Check air conditioner’s functioning, Complete the documentation, Interact with supervisor or superior, Achieve productivity and quality as per company’s norms,
Repair dysfunctional air conditioner
This OS unit is about understanding the customer’s complaints, identifying the fault and fixing the air conditioner
This unit/ task covers the following:
- Understand the symptoms in the air-conditioner and identify the fault, Replace dysfunctional module in the air conditioner unit, Confirm functionality of the repaired unit, Achieve productivity and quality as per company’s norms
Install the refrigerator
This OS unit is about installing the newly purchased refrigerator at customer’s location and make it ready to use:
This unit/ task covers the following:
- Remove packaging and check accessories Place the appliance to appropriate location Check refrigerator’s functioning, Complete documentation Interact with superior, Achieve productivity and quality as per company’s standards
Supervise Field Service Technician
This unit is about supervising the on field services of electronic equipment at customer premises and managing the field service tech-nicians. It also includes planning the resources to attend service calls and supervising the performance of technicians in the field.
This unit/ task covers the following:
- Understand and plan as per the work require-ment, Describe the work requirement to field technicians, Manage the field technicians, Ensure customer satisfaction on field service Coordinate with other departments Document and report service call details Achieve productivity targets set by the company
Performance Criteria
- Undertaking preinstallation site visit Removing packaging and checking accessories Placing the air conditioner, Checking functioning Completing documentation, Achieving productivity and quality Interacting with supervisor or superior Understanding symptoms and identifying fault, Replacing dysfunctional module in air conditioner, Confirming functionality of repaired unit Achieving productivity and quality, Placing refrigerator at appropriate location Checking refrigerator’s functioning
Knowledge and Understanding
- Organizational Context B. Technical Knowledge
Skills
A. Core Skills/ Generic Skills
- Reading and writing skills, Teamwork and multitasking
B. Professional Skills
- Air conditioner operation, Using tools and machines, Reflective thinking, Critical thinking
The following acronyms/codes have been used in the nomenclature above:
|
Sub Sector |
Range of Occupation Numbers |
|
Passive Components |
01 - 10 |
|
Semiconductors |
11 - 20 |
|
PCB Manufacturing |
21 - 30 |
|
Consumer Electronics |
31 - 40 |
|
IT Hardware |
41 - 50 |
|
PCB Assembly |
51 - 55 |
|
Solar Electronics |
56 - 60 |
|
Strategic Electronics |
61 - 65 |
|
Automotive Electronics |
66 - 70 |
|
Industrial Electronics |
71 - 75 |
|
Medical Electronics |
76 - 80 |
|
Communication Electronics |
81 - 85 |
|
PCB Design |
86 - 90 |
|
LED |
91 - 95 |
Tools and Equipments
Battery Charger, Hand Tools, Multi meter, Volt meter, Soldering Iron
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