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The Facility Supervisor takes care of Controlling the Technician to Service the Customer problems in time. The individual at work is responsible for supervising technician engaged in installation  and  maintenance of  AC, refrigerator at customer’s premises of home and Industry environment.

The individual undertakes customer care, inventory control and manpower management

Applicable_. National Occupational Standards (NOS)

This unit/ task covers the following:

• Understand the symptoms in the air-conditioner and identify the fault, Replace dysfunctional module in the air conditioner unit, Confirm functionality of the repaired unit, Achieve productivity and quality as per company’s norms

Install the refrigerator

This OS unit is about installing the newly purchased refrigerator at customer’s location and make it ready to use:

This unit/ task covers the following:

• Remove packaging and check accessories Place the appliance to appropriate location Check refrigerator’s functioning, Complete documentation Interact with superior, Achieve productivity and quality as per company’s standards

Supervise Field Service Technician

This unit is about supervising the on field services of electronic equipment at customer premises and managing the field service tech-nicians. It also includes planning the resources to attend service calls and supervising the performance of technicians in the field.

This unit/ task covers the following:

• Understand and plan as per the work require-ment, Describe the work requirement to field technicians, Manage the field technicians, Ensure customer satisfaction on field service Coordinate with other departments Document and report service call details Achieve productivity targets set by the company

Performance Criteria

• Undertaking preinstallation site visit Removing packaging and checking accessories Placing the air conditioner, Checking functioning Completing documentation, Achieving productivity and quality Interacting with supervisor or superior Understanding symptoms and identifying fault, Replacing dysfunctional module in air conditioner, Confirming functionality of repaired unit Achieving productivity and quality, Placing refrigerator at appropriate location Checking refrigerator’s functioning

Knowledge and Understanding

1. Organizational Context B. Technical Knowledge

Skills

A. Core Skills/ Generic Skills

• Reading and writing skills, Teamwork and multitasking

B. Professional Skills

• Air conditioner operation, Using tools and machines, Reflective thinking, Critical thinking

The following acronyms/codes have been used in the nomenclature above:

Tools and Equipments

Battery Charger, Hand Tools, Multi meter, Volt meter, Soldering Iron