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Install the refrigerator, Install the washing machine, Install the water purifier, Repair dysfunctional mixer/juicer/grinder, Repair dysfunctional microwave oven, ?Supervise Field Service Technician

This unit/ task covers the following:

• Remove packaging and check accessories, Place the appliance to appropriate location, Check refrigerator’s functioning, Complete documentation, Interact with superior, Achieve productivity and quality as per company’s standards

Install the water purifier

This OS unit is about installing the newly purchased water purifier at customer’s location and make it ready to use.

This unit/ task covers the following:

• Undertake pre-installation site visit, Remove packaging and check accessories, Fix the water purifier at identified location, Check water purifier’s functioning, Complete the documentation, Interact with supervisor or superior, Achieve productivity and quality as per company’s norms

Repair dysfunctional mixer/juicer/grinder

This OS unit is about understanding the customer’s complaints, identifying the fault and fixing the mixer/juicer/grinder.

This unit/ task covers the following:

• Understand the symptoms in the appliance and identify the fault, Replace dysfunctional part of the small appliance, Confirm functionality of the repaired unit, Achieve productivity and quality as per company’s norms

Repair dysfunctional microwave oven

This OS unit is about understanding the customer’s complaints, identifying the fault and fixing the microwave oven

This unit/ task covers the following:

• Understand the symptoms in the microwave and identify the fault, Replace dysfunctional part in the microwave, Confirm functionality of the repaired unit, Achieve productivity and quality as per company’s norms

Supervise Field Service Technician

This unit is about supervising the on field services of electronic equipment at customer premises and managing the field service technicians. It also includes planning the resources to attend service calls and supervising the performance of technicians in the field.

This unit/ task covers the following:

• Understand and plan as per the work requirement, Describe the work requirement to field technicians, Manage the field technicians, Ensure customer satisfaction on field service, Coordinate with other departments, Document and report service call details Achieve productivity targets set by the company

Knowledge and Understanding

1. Organizational Context 2. Technical Knowledge

SKILLS

• Core Skills/Generic Skills, Reading and writing

Professional Skills

• Interpersonal skills, Communication skills, Decision making, Behavioural skills, System operation skills

Specific Skills

• Home appliances operation, Home appliances repairing, Read job sheet for installation as registered by customer care/ company’s ERP system, Document the completed work, Read the standard operating procedures for different types of refrigerators 6 NOS Version Control, Read about different types of refrigerators, their basic electro-mechanical structure and functionality of features, To read job sheet for installation as registered by customer care/ company’s ERP system, To document the completed work, To share work load as required, To achieve the targets given on installation per day or month, To fix various accessories and parts that have accompanied the unit, To check features and functionalities after installation, To operate tools such as electric drill, screw drivers, wrenches, tube cutters/benders, spanners, etc., To make appropriate settings after plugging in, To improve work processes, To reduce repetition of errors in installa-tion, The user/individual on the job needs to know and understand how to spot process disruptions and delays, To report on any customer concerns to superiors without delay,The individual on the job needs to know and understand, How to interact with customer to understand the problem faced, How to market and sell accessories and products of the company Importance of com municating in language, Precautions and etiquette while dealing with customer SB11. be polite, patient and punctual, Teamwork and multitasking, Using tools and machines

Tools and Equipments

Battery Charger, Hand Tools, Multi meter, Volt meter, Soldering Iron, Drill Machine, Cables,Spare parts