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IT Hardware - Service Engineer:The individual at work is responsible for attending toproblems in IT hardware and related software system problems, round the clock, as a dedicated engineer at the customer’s premises

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The Service Engineer is responsible for managing the IT Hardware and related software systems either at customer’s premises or remotely.

The individual at work is responsible for attending toproblems in IT hardware and related software system problems, round the clock, as a dedicated engineer at the customer’s premises (Facilities Management) or remotely (Managed Services).

Applicable National Occupational  Standards (NOS)

  • Manage customer ’s IT Hardware at facility, Manage customer’s systems remotely, ?Coordinate with colleagues and co-workers

ELE/N4614 Manage customer’s IT Hardware at facility

This OS unit is about working as a systems engineer at customer’s facility and ensuring less than 1% downtime of IT Hardware systems and associated software by monitoring, trouble-shooting and replacing faulty modules

This unit/ task covers the following:

  • Troubleshoot and maintain IT Hardware and related software system
  • Manage asset and warranty Monitor IT Hardware system Maintain records of schedules Interact with customer and superior Achieve productivity target

ELE/N4615 Manage customer’s systems remotely

This OS unit is about monitoring customer’s critical hardware systems remotely

This unit/ task covers the following:

  • Monitor systems remotely, Report performance, Interact with customer, vendor and superior, Achieve delivery standards agreed

ELE/N9909 Coordinate with colleagues and co-workers

This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow

This unit/ task covers the following:

  • Interact with supervisor or superior, Coordinate with colleagues

Knowlegde and Understanding

  1. Organizational Context 2. Technical Knowledge

SKILLS

  • Core Skills/Generic Skills, Reading and writing, Teamwork and multitasking, Internet surfing skills

Professional Skills

  • Interpersonal skills, Communication skills, Hardware maintenance and monitoring skills, Behavioural skills, Decision making skills, Hardware maintenance and monitoring skills, Reflective thinking, Critical thinking

The following acronyms/codes have been used in the nomenclature above:

Sub Sector

Range of Occupation Numbers

Passive Components

01 - 10

Semiconductors

11 - 20

PCB Manufacturing

21 - 30

Consumer Electronics

31 - 40

IT Hardware

41 - 50

PCB Assembly

51 - 55

Solar Electronics

56 - 60

Strategic Electronics

61 - 65

Automotive Electronics

66 - 70

Industrial Electronics

71 - 75

Medical Electronics

76 - 80

Communication Electronics

81 - 85

PCB Design

86 - 90

LED

91 - 95

Tools and Equipements

Hand Tools, Battery Charger, Multi meter, Volt meter, Ammeter 


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