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Field Technician – Networking and Storage;The individual at work is responsible for attending to customer complaints, installing newly purchased products, troubleshooting system problems and, configuring hardware equipment such as servers, storage and oth

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Field Technician – Networking and Storage

The individual at work is responsible for attending to customer complaints, installing newly purchased products, troubleshooting system problems and, configuring hardware equipment such as servers, storage and other related networking devices.

The job requires the individual to have: ability to build interpersonal relationships, customer centric approach and critical thinking. The individual must be willing to travel to client premises in order to attend to calls at different locations.

Applicable National Occupational  Standards (NOS)

  • Engage with customer, Install, configure and setup the net-working and storage system, Troubleshoot and fix equipment, Coordinate with colleagues and co-workers

Engage with customer

This OS unit is about interacting with and understanding the customers’ requirements

This unit/ task covers the following:

  • Interact with the customer prior to visit, Understand customer’s requirements prior to and on visit, Suggest possible solutions, Complete the documentation, Achieve productivity and quality as per company’s norms

Install, configure and setup the networking and storage system

This OS unit is about installing the system, configuring and setting it up to make it ready to work on.

This unit/ task cover the following:

  • Understand the installation requirement and install the hardware, Configure and setup the network, servers and storage system, Check system functionality, Set up the software, Complete the installation task and report, Interact with customer, Interact with superior, Achieve productivity and quality as per company’s norms

Troubleshoot and fix equipment

This OS unit is about diagnosing the problem and troubleshooting problems in the networking and storage system.

This unit/ task cover the following:

  • Receive and understand the customer complaint registered at customer care, Identify system problems on field visit, Replace faulty module after diagnosis, Coordinate with Remote Technical Helpdesk for assistance, Interact with customer, Report to Superior

Coordinate with colleagues and co-workers

This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow.

This unit/ task cover the following:

Interact with supervisor or superior Coordinate with colleagues

  1. Organizational Context 2. Technical Knowledge

SKILLS

  • Core Skills/Generic Skills, Reading and writing, Teamwork and multitasking

Professional Skills

  • Interpersonal skills, Communication skills, Behavioural skills, Decision making skills, Hardware and Software operation skills, Computer system and peripheral hard-ware related skills, Using tools and machines, Reflective thinking, Critical thinking

The following acronyms/codes have been used in the nomenclature above:

Sub Sector

Range of Occupation Numbers

Passive Components

01 - 10

Semiconductors

11 - 20

PCB Manufacturing

21 - 30

Consumer Electronics

31 - 40

IT Hardware

41 - 50

PCB Assembly

51 - 55

Solar Electronics

56 - 60

Strategic Electronics

61 - 65

Automotive Electronics

66 - 70

Industrial Electronics

71 - 75

Medical Electronics

76 - 80

Communication Electronics

81 - 85

 

Tools and Equipments

Computer, Laptop, networking devices, Soldering iron, multimeter, POST cards, Servers.



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User's Comments

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