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Installation Technician Computing and Peripherals
The individual at work is responsible for installing newly purchased products, troubleshooting system problems and, configuring peripherals such as printers, scanners and network devices.
The job requires the individual to have: ability to build interpersonal relationships and critical thinking. The individual must be willing to travel to client premises in order to attend to calls at different locations.
Applicable National Occupational Standards (NOS)
- Engage with customer, Install, configure and setup the system, Coordinate with colleagues and co-workers
Engage with customer
This OS unit is about interacting with and understanding the customers’ requirements.
This unit/ task covers the following:
- Interact with the customer prior to visit,Understand customer’s requirements on visit or prior to visit, Suggest possible solutions, Complete the documentation, Achieve productivity and quality as per company’s norms
Install, configure and setup the system
This OS unit is about installing the system, configuring the and setting up to make it ready to work on:
This unit/ task covers the following:
- Understand the installation requirement and install the hardware, Configure and install the peripherals, Check system functionality, Set up the software, Complete the installation task and report, Interact with customer, Interact with superior, Achieve productivity and quality as per company’s norms
Coordinate with colleagues and co-workers
This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow.
This unit/ task covers the following:
- Interact with supervisor or superior , Coordinate with colleagues
Knowlegde and Understanding
- Organizational Context 2. Technical Knowledge
SKILLS
- Core Skills/Generic Skills, Reading and writing
Professional Skills
- Interpersonal skills, Communication skills, Behavioural skills, Decision making skills, Hardware and Software operation skills, Computer system and peripheral hardware related skills, Using tools and machines, Reflective thinking, Critical thinking, Decision making.
The following acronyms/codes have been used in the nomenclature above:
|
Sub Sector |
Range of Occupation Number |
|
Passive Components |
01 - 10 |
|
Semiconductors |
11 - 20 |
|
PCB Manufacturing |
21 - 30 |
|
Consumer Electronics |
31 - 40 |
|
IT Hardware |
41 - 50 |
|
PCB Assembly |
51 - 55 |
|
Solar Electronics |
56 - 60 |
|
Strategic Electronics |
61 - 65 |
|
Automotive Electronics |
66 - 70 |
|
Industrial Electronics |
71 - 75 |
|
Medical Electronics |
76 - 80 |
|
Communication Electronics |
81 - 85 |
Tools and Equipments
Computer, Laptop 2. Soldering iron, multimeter, POST cards 3.Printer, Scanner
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