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The Security Surveillance and Access Control Supervisor manages the technicians to service the customer problems in time.

The individual at work is responsible for supervising technicians engaged in installtion and maintenance of CCTV, access control system at the customer’s premises. The individual undertakes customer care, inventory control and manpower management.

• Install the CCTV camera, Setup the CCTV surveillance system, Install the access control system, Supervise Field Service Technician

Install the CCTV camera : This unit is about installing the CCTV camera at customer’s premises as per customer’s preference and connecting the camera to the system through cables.

This unit/ task covers the following:

Procure the hardware required for installation, Test the hardware before installation, Connect the cables, Install and setup the camera, Use appropriate tools and equipments for installation, Achieve productivity and quality standards.

Setup the CCTV surveillance system : This unit is about connecting the CCTV camera to the recorder and setting up the CCTV monitoring system for viewing and recording images as per customer’s requirement.

This unit/ task covers the following:

• Connect CCTV camera and DVR with the system, Setup the CCTV system, Ensure system functioning and perform a demo, Complete the installation task and report, Interact with customer, Interact with superior, Achieve productivity and quality as per company’s norms

Install the access control system : This unit is about installing the access control systems at the customer’s premises as per customer’s preference and connecting it to the system for functioning.

This unit/ task covers the following:

• Procure the hardware required for installation, Test the access control hardware before installation, Install the wiring, Install and setup the access controls, Setup the system, Use appropriate tools and equipment for installation

Supervise Field Service Technician: This unit is about supervising the on field services of electronic equipment at customer premises and managing the field service technicians. It also includes planning the resources to attend service calls and supervising the performance of technicians in the field.

This unit/ task covers the following:

• Understand and plan as per the work requirement, Describe the work requirement to field technicians, Manage the field technicians,Ensure customer satisfaction on field service Coordinate with other departments Document and report service call details, Achieve productivity targets set by the company.

Knowledge and Understanding

1. Organizational Context  B. Technical Knowledge

SKILLS

Core Skills/Generic Skills, Reading and writing, Professional Skills, Interpersonal skills, Communication skills, Decision making, Behavioural skills, System operation skills

Tools and Equipments

Hand Tools, Battery Charger, CCTV