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DTH Set-top box technician installs set-top boxes and provides after sales service for Direct to Home (DTH) system.
The individual at work installs the set-top box at customer’s premises; addresses the field serviceable complaints and coordinates with the technical team for activation of new connections.
Applicable National Occupational Standards (NOS)
Install and repair DTH set-top box, Comprehend customer’s requirement, Interact with other employees
Install and repair DTH set-top box:This unit is about installing set top box of DTH type at client’s site, addressing service complaints and completing documentation
This unit/ task covers the following:
Collect the customer’s site details and carry necessary equipment and products, Install the set top box (DTH) at customer’s site, Provide field service and resolve faults in case of complaint, Collect documents and forms filled by customer as per company’s policy, Achieve productivity and quality targets as prescribed by company
Comprehend customer’s requirement: This unit is about installing set top box of DTH type at client’s site, addressing service complaints and completing documentation
This unit/ task covers the following:
Collect the customer’s site details and carry necessary equipment and products Install the set top box (DTH) at customer’s site, Provide field service and resolve faults in case of complaint, Collect documents and forms filled by customer as per company’s policy, Achieve productivity and quality targets as prescribed by company,
Interact with other employees: This OS unit is about interacting with customer to understand their requirement with respect to problem in the appliance
This unit/ task covers the following:
Interact with the customer prior to visit, Interact with customer at their premises, Suggest possible solutions to customer Achieve productivity and quality as per company’s norms
Performance Criteria
Collecting Customer details and carrying necessary equipment and products, Installing DTH Set Top Box, Servicing and resolving faults, Completing documentation, Achieving Productivity, quality and safety standards
Knowlegde and Understanding
- Organizational Context B. Technical Knowledge
SKILLS
Core Skills/Generic Skills, Reading and writing
Professional Skills
Interpersonal skills, Communication skills, Decision making, Behavioural skills, System operation skills
The following acronyms/codes have been used in the nomenclature above:
|
Sub Sector |
Range of Occupation Nubers |
|
Passive Components |
01 - 10 |
|
Semiconductors |
11 - 20 |
|
PCB Manufacturing |
21 - 30 |
|
Consumer Electronics |
31 - 40 |
|
IT Hardware |
41 - 50 |
|
PCB Assembly |
51 - 55 |
|
Solar Electronics |
56 - 60 |
|
Strategic Electronics |
61 - 65 |
|
Automotive Electronics |
66 - 70 |
|
Industrial Electronics |
71 - 75 |
|
Medical Electronics |
76 - 80 |
|
Communication Electronics |
81 - 85 |
|
PCB Design |
86 - 90 |
|
LED |
91 - 95 |
Tools and Equipments
Set top box, Dish, Television, Drilling machine, satellite meter, multi-meter, Angle meter, Lead tester, spanner, cutter, RF strength meter, QAM meter
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