NSIM

The individual undertakes customer care, inventory control and manpower management.

Applicable National Occupational Standards (NOS)

Cable/system wiring and equipment installation at customer premises: This unit is about cable/system wiring & installation of customer premises equipment. Cables include OFC, UTP/STP and Co-axial.

This unit/task covers the following: Identify and mark cable route from PoP to customer premise, Identify and mark cable route within customer premise, Identify suitable position for equipment positioning, Undertake wiring, termination and equipment installation

Configuration of equipment and establishing Broadband connectivity: Involves configuring of CPE (modem, router, switch) and establishing broadband connectivity between equipment and service provider gateway and also between the equipment and end user device.

Trouble-shoot to localize and rectify faults: This unit is about trouble shooting to localize and rectify faults

This unit/task covers the following: Trouble shoot cable and connector faults Trouble shoot CPE (modem, router, switch), Trouble shoot configuration and connectivity issues between CPE & service provider gateway and between CPE & end user device, Report and document fault, corrective action and the status, 

Supervise Field Service Technician : This unit is about supervising the on field services of electronic equipment at customer premises and managing the field service technicians. It also includes planning the resources to attend service calls and super-vising the performance of technicians in the field.

This unit/ task covers the following: Understand and plan as per the work requirement, Describe the work requirement to field technicians, Manage the field technicians, Ensure customer satisfaction on field service Coordinate with other departments Document and report service call details, Achieve productivity targets set by the company

Performance Criteria

Prepare for wiringand equipment installation Undertake wiring & Install system hardware, Clean up worksite and complete documen-tation, Establishingconnectivity withservice provider gateway, Establishing connectivity between CPE and end user device, Record configuration setting and testing steps for custome

Knowlegde and Understanding

1. Organizational Context B.Technical Knowledge

SKILLS : Core Skills/Generic Skills, Reading and writing

Professional Skills : Interpersonal skills Communication skills Decision making Behavioural skills System operation skills

The following acronyms/codes have been used in the nomenclature above:

Tools and Equipments

• Battery Charger, Hand Tools, Multi meter, Volt meter, Cables include OFC, UTP/STP and Co-axial., connector