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The Home Communication System Supervisor taking care of Controlling the Technician to Service the Customer problems in time. The individual at work is responsible for supervisingthe technicians engaged in the DTH / Cable Connection, internet TV, network installation, maintenance management for home and office environment.
Applicable National Occupational Standards (NOS)
- Install the television set
- Install and repair DTH set-top box
- Install and repair DAS set-top box
- Supervise Field Service Technician
Install the television set:This OS unit is about installing the newly purchased TV set at customer’s location and make it ready to use.
This unit/ task covers the following: Remove packaging and check accessories Fix the TV set at appropriate location Check TV set’s functioning, Complete documentation, Interact with superior
Install and repair DTH set-top box: This unit is about installing set top box of DTH type at client’s site, addressing service complaints and completing documentation.
This unit/ task covers the following: Collect the customer’s site details and carry necessary equipment and products, Install the set top box (DTH) at customer’s site, Provide field service and resolve faults in case of complaint, Collect documents and forms filled by customer as per company’s policy, Achieve productivity and quality targets as prescribed by company
Install and repair DAS set-top box: This unit is about installing set top box of DAS type at client’s site, addressing service complaints and completing documentation.
This unit/ task covers the following: Collect the customer’s site details and carry necessary equipment and products, Install the set top box (DAS) at customer’s site, Provide field service and resolve faults in case of complaint, Collect documents and forms filled by customer as per company’s policy, Achieve productivity and quality targets as prescribed by company
Supervise Field Service Technician: This unit is about supervising the on field services of electronic equipment at customer premises and managing the field service technicians. It also includes planning the resources to attend service calls and super-vising the performance of technicians in the field.
This unit/ task covers the following: Understand and plan as per the work requirement,Describe the work requirement to field technicians, Manage the field technicians, Ensure customer satisfaction on field service Coordinate with other departments Document and report service call details,Achieve productivity targets set by the company
Perfromance Criteria : Fixing TV set’s location, Confirming functionality of TV set installed Understand and plan as per the work requirement, Describe the work requirement to field technicians,Manage the field technicians, Ensure customer satisfaction on field service Coordinate with other departments Document and report service call details,Achieve productivity targets set by the company.
Knowlegde and Understanding : Organizational Context,Technical Knowledge,
SKILLS
Core Skills/Generic Skills: Reading and writing
Professional Skills : Interpersonal skills Communication skills Decision making Behavioural skills System operation skills
The following acronyms/codes have been used in the nomenclature above:
|
Sub Sector |
Range of Occupation Numbers |
|
Passive Components |
01 - 10 |
|
Semiconductors |
11 - 20 |
|
PCB Manufacturing |
21 - 30 |
|
Consumer Electronics |
31 - 40 |
|
IT Hardware |
41 - 50 |
|
PCB Assembly |
51 - 55 |
|
Solar Electronics |
56 - 60 |
|
Strategic Electronics |
61 - 65 |
|
Automotive Electronics |
66 - 70 |
|
Industrial Electronics |
71 - 75 |
|
Medical Electronics |
76 - 80 |
|
Communication Electronics |
81 - 85 |
|
PCB Design |
86 - 90 |
|
LED |
91 - 95 |
Tools and Equipments
Battery Charger, Hand Tools, Multi meter, Volt meter, Soldering Iron, Drill Machine, Cables
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