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The Service Engineer is responsible for managing the IT Hardware and related software systems either at customer’s premises or remotely.
The individual at work is responsible for attending toproblems in IT hardware and related software system problems, round the clock, as a dedicated engineer at the customer’s premises (Facilities Management) or remotely (Managed Services).
Applicable National Occupational Standards (NOS)
- Manage customer ’s IT Hardware at facility, Manage customer’s systems remotely, ?Coordinate with colleagues and co-workers
ELE/N4614 Manage customer’s IT Hardware at facility
This OS unit is about working as a systems engineer at customer’s facility and ensuring less than 1% downtime of IT Hardware systems and associated software by monitoring, trouble-shooting and replacing faulty modules
This unit/ task covers the following:
- Troubleshoot and maintain IT Hardware and related software system
- Manage asset and warranty Monitor IT Hardware system Maintain records of schedules Interact with customer and superior Achieve productivity target
ELE/N4615 Manage customer’s systems remotely
This OS unit is about monitoring customer’s critical hardware systems remotely
This unit/ task covers the following:
- Monitor systems remotely, Report performance, Interact with customer, vendor and superior, Achieve delivery standards agreed
ELE/N9909 Coordinate with colleagues and co-workers
This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow
This unit/ task covers the following:
- Interact with supervisor or superior, Coordinate with colleagues
Knowlegde and Understanding
- Organizational Context 2. Technical Knowledge
SKILLS
- Core Skills/Generic Skills, Reading and writing, Teamwork and multitasking, Internet surfing skills
Professional Skills
- Interpersonal skills, Communication skills, Hardware maintenance and monitoring skills, Behavioural skills, Decision making skills, Hardware maintenance and monitoring skills, Reflective thinking, Critical thinking
The following acronyms/codes have been used in the nomenclature above:
|
Sub Sector |
Range of Occupation Numbers |
|
Passive Components |
01 - 10 |
|
Semiconductors |
11 - 20 |
|
PCB Manufacturing |
21 - 30 |
|
Consumer Electronics |
31 - 40 |
|
IT Hardware |
41 - 50 |
|
PCB Assembly |
51 - 55 |
|
Solar Electronics |
56 - 60 |
|
Strategic Electronics |
61 - 65 |
|
Automotive Electronics |
66 - 70 |
|
Industrial Electronics |
71 - 75 |
|
Medical Electronics |
76 - 80 |
|
Communication Electronics |
81 - 85 |
|
PCB Design |
86 - 90 |
|
LED |
91 - 95 |
Tools and Equipements
Hand Tools, Battery Charger, Multi meter, Volt meter, Ammeter
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