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Field Technician – Networking and Storage
The individual at work is responsible for attending to customer complaints, installing newly purchased products, troubleshooting system problems and, configuring hardware equipment such as servers, storage and other related networking devices.
The job requires the individual to have: ability to build interpersonal relationships, customer centric approach and critical thinking. The individual must be willing to travel to client premises in order to attend to calls at different locations.
Applicable National Occupational Standards (NOS)
- Engage with customer, Install, configure and setup the net-working and storage system, Troubleshoot and fix equipment, Coordinate with colleagues and co-workers
Engage with customer
This OS unit is about interacting with and understanding the customers’ requirements
This unit/ task covers the following:
- Interact with the customer prior to visit, Understand customer’s requirements prior to and on visit, Suggest possible solutions, Complete the documentation, Achieve productivity and quality as per company’s norms
Install, configure and setup the networking and storage system
This OS unit is about installing the system, configuring and setting it up to make it ready to work on.
This unit/ task cover the following:
- Understand the installation requirement and install the hardware, Configure and setup the network, servers and storage system, Check system functionality, Set up the software, Complete the installation task and report, Interact with customer, Interact with superior, Achieve productivity and quality as per company’s norms
Troubleshoot and fix equipment
This OS unit is about diagnosing the problem and troubleshooting problems in the networking and storage system.
This unit/ task cover the following:
- Receive and understand the customer complaint registered at customer care, Identify system problems on field visit, Replace faulty module after diagnosis, Coordinate with Remote Technical Helpdesk for assistance, Interact with customer, Report to Superior
Coordinate with colleagues and co-workers
This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow.
This unit/ task cover the following:
Interact with supervisor or superior Coordinate with colleagues
- Organizational Context 2. Technical Knowledge
SKILLS
- Core Skills/Generic Skills, Reading and writing, Teamwork and multitasking
Professional Skills
- Interpersonal skills, Communication skills, Behavioural skills, Decision making skills, Hardware and Software operation skills, Computer system and peripheral hard-ware related skills, Using tools and machines, Reflective thinking, Critical thinking
The following acronyms/codes have been used in the nomenclature above:
|
Sub Sector |
Range of Occupation Numbers |
|
Passive Components |
01 - 10 |
|
Semiconductors |
11 - 20 |
|
PCB Manufacturing |
21 - 30 |
|
Consumer Electronics |
31 - 40 |
|
IT Hardware |
41 - 50 |
|
PCB Assembly |
51 - 55 |
|
Solar Electronics |
56 - 60 |
|
Strategic Electronics |
61 - 65 |
|
Automotive Electronics |
66 - 70 |
|
Industrial Electronics |
71 - 75 |
|
Medical Electronics |
76 - 80 |
|
Communication Electronics |
81 - 85 |
Tools and Equipments
Computer, Laptop, networking devices, Soldering iron, multimeter, POST cards, Servers.
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