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Suumit Shah - Company: Dukaan App

Suumit Shah is one of Indan’s young entrepreneurs who founded the Dukaan App, a DIY (Do It Yourself) platform that enables merchants with little or no programming experience to set up their own ecommerce business with ther smartphone.

Two days after Suumit launched the platform, millions of merchants subscribed to it and have taken advantage of its feature to sell their products online and move their business forward.

Suumit pursued his engineering degree after he stopped working in his uncle’s store. While in college, he learned web design and programming from his roommate.

He also took online courses in digital marketing to learn how best to market products online with maximum conversion rates.

Summit Shah dropped out of college, and because of the IT knowledge he had acquired while in school, he emerged as a hardcore techie in 2014.

He launched a particular business with his CTO, Subhash Chaudhary. Suumit Shah is one of India's most successful young entrepreneurs in India. Organizations like OYO, Cred, Sony, McDonald’s, and many other digital entrepreneurs are supporting companies in the country.

From Shutdown to Success: The Remarkable Rise of Sumit Shah and the Rs 500 Crore Dukaan App

During the Corona period, almost all the industries were on the verge of closure. But there was one startup that rose from the ground up. We are talking about Sumit Shah, co-founder and CEO of Dukaan app. When everyone’s shops were closed, Sumit got an idea. With this one idea he created a company worth Rs 500 crore within a year.

Dukaan app was launched in the year 2020

Sumit Shah launched the Dukaan app in June 2020 along with company co-founder Subhash Chaudhary. This app helps merchants and retailers to create e-commerce stores through mobile apps. Through this app, a merchant can create his account in 30 seconds. In such a situation, any person can easily start his own business. Within 20 days of the launch of this app, more than 1.5 lakh online stores were created. This app gave an opportunity to small and medium scale businesses to open their business.

App made in 48 hours

When shops across the country were closed due to lockdown. Then Sumit Shah got the idea of From Shutdown to Success: The Remarkable Rise of Sumit Shah and the Rs 500 Crore Dukaan App through radio message. The message was “We now accept orders on WhatsApp.” After this, the shop app was ready within 48 hours.

Know about the app’s co-founder Sumit Shah

Sumit Shah was born on 25 December 1990 in a middle class family of Mumbai. He learned about digital marketing, web designing and development during his college days. He also worked in many small and big companies. In the year 2014, he opened a company named Resmetric with his friend Subhash Chaudhary.

Suumit Shah: Biography, Age, Education, Journey & Success Story of Dukaan Founder

Suumit Shah is an Indian entrepreneur, digital innovator, and the founder & CEO of Dukaan, a groundbreaking platform designed to help small businesses across India set up their own online stores in minutes. With a humble beginning in the small town of Satara, Maharashtra, Suumit’s journey from a shop helper to a tech founder is nothing short of inspiring.

Early Life & Education

Born and raised in Satara, Suumit Shah’s early life was rooted in simplicity. He worked at his uncle’s shop as a young boy, where he first understood the intricacies of small-scale retail business. He later moved to Sangli to pursue engineering, but his real passion lay elsewhere—technology and digital marketing.

While studying, he taught himself web design, SEO, and digital marketing, all through free resources online. This self-learning approach laid the foundation for his future ventures.

Career Journey

Before launching Dukaan, Suumit worked at various digital marketing firms, honing his skills in the fast-growing field of online commerce. He also ran successful freelance gigs and tech ventures that gave him deep insights into the gaps in India’s digital business ecosystem.

Founding Dukaan

In May 2020, during the COVID-19 pandemic, Suumit Shah co-founded Dukaan along with his friend Subhash Chaudhary. The platform was developed in just 48 hours to help small retailers digitize their stores when physical markets were shutting down.

With a no-code, easy-to-use interface, Dukaan enabled shopkeepers, Kirana store owners, and small-scale sellers to set up professional e-commerce platforms without any technical knowledge.

Within 20 days of its launch, over 150,000 stores were created on Dukaan, marking the beginning of a retail revolution in India.

Innovation & Controversy

Suumit made headlines in 2023 when he revealed that Dukaan had replaced 90% of its support staff with an AI chatbot, citing faster response times and cost-effectiveness. While some criticized the move, it also highlighted his commitment to innovation and automation in tech-led businesses.

Impact

Today, Dukaan has empowered millions of small businesses across India to enter the digital economy. Suumit is widely recognized for democratizing e-commerce access in India’s Tier 2 and Tier 3 cities.

Personal Traits

Suumit is known for his hands-on leadership, deep understanding of consumer behavior, and love for fast, scalable tech solutions. He continues to advocate for entrepreneurship, AI integration, and self-learning as key drivers of India’s digital future.