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AI business impact: Microsoft AI use cases

We have come a long way with more than 85% of the Fortune 500 using Microsoft AI solutions to shape their future. With 66% of CEOs reporting measurable business benefits from generative AI initiatives, particularly in enhancing operational efficiency and customer satisfaction, according to IDC’s 2025 CEO Priorities research. IDC predicts investments in AI solutions and services are projected to yield a global cumulative impact of $22.3 trillion by 2030 representing approximately 3.7% of the global gross domestic product (GDP). Every new dollar spent on AI solutions and services by adopters is expected to generate an additional $4.9 in the global economy, underscoring the significant multiplier productivity and business acceleration effect of AI investments in the coming years.

Organizations large and small, across various industries and geographies, are designed to achieve one of four business outcomes:

1. Enriching employee experiences: Using AI to streamline or automate repetitive, mundane tasks can allow your employees to dive into more complex, creative, and ultimately more valuable work.
2. Reinventing customer engagement: AI can create more personalized, tailored customer experiences, delight your target audiences while lightening the load for employees.
3. Reshaping business processes: Virtually any business process can be reimagined with AI, from marketing to supply chain operations to finance, and AI is even allowing organizations to go beyond process optimization and discover exciting new growth opportunities.
4. Bending the curve on innovation: AI is revolutionizing innovation by speeding up creative processes and product development, reducing the time to market and allowing companies to differentiate in an often crowded field.

In this blog, we’ve collected more than 1,000 real-life examples of how organizations are embracing Microsoft’s proven AI capabilities to drive impact and shape today’s platform shift to AI. I’m sure you will find an example or two that resonates with you and inspires your business transformation journey.

Enriching employee experiences

Generative AI is truly transforming employee productivity and well-being. Our customers tell us that by automating repetitive, mundane tasks, employees are freed up to dive into more complex and creative work. This shift not only makes the work environment more stimulating but also boosts job satisfaction. It sparks innovation, provides actionable insights for better decision-making, and supports personalized training and development opportunities, all contributing to a better work-life balance. Customers around the world have reported significant improvements in employee productivity with these AI solutions:

Architecture and engineering

1. Arup Group utilized Microsoft Entra Verified ID, and other security solutions to develop Face Check, powered by Azure AI Services. Employees register a photo to maintain high-confidence biometric assurance for quality and audit purposes, whether it’s a remote or face-to-face transaction, to deepen their layers of defense and security.

Cable and satellite

2. EchoStar Hughes division leveraged Microsoft Azure AI Foundry to create 12 new production apps, including automated sales call auditing, customer retention analysis, and field services process automation. These solutions are projected to save 35,000 work hours and boost productivity by at least 25%.

Education

3. Brisbane Catholic Education equips Microsoft 365 Copilot and utilizes Microsoft Copilot Studio to develop a generative AI tool that helps integrate Catholic traditions and values into the classroom. Educators reported saving an average of 9.3 hours per week.
4. Education Authority of Northern Ireland (EANI) introduced Microsoft 365 Copilot to reduce administrative work, enabling teachers to focus more on students. The partnership with Microsoft ensures secure and responsible AI use, while teacher training emphasizes prompt writing and effective tool adoption.
5. Physics Wallah utilized RAG and Azure OpenAI Service architecture to develop “Gyan Guru” a hyper-personalized conversational study companion tailored to meet the unique needs of each student.
6. Sikshana Foundation is collaborating with Microsoft Research India to introduce an AI copilot for teachers that shortens preparation time for lessons from an hour or more to just minutes.
7. University of Hong Kong adopted Microsoft 365 Copilot to boost productivity by automating administrative tasks and providing intelligent assistance, enabling faculty to focus more on teaching.
8. University of Oxford embraced Microsoft 365 Copilot to assist the IT department in saving time on summarizing documents, creating content, supporting meetings, and managing tasks.

Energy and resources

9. Aker BP implemented Microsoft 365 Copilot and Copilot Studio to create AI agents that streamline daily tasks, enhance tool accessibility, and establish a foundation for scalable automation.
10. BKW developed Edison, a platform using Microsoft Azure, Azure AI Foundry, and Azure OpenAI services, to securely and effectively tap into internal data. Within two months of its roll-out, 8% of staff were actively using Edison, media inquiries were processed 50% faster, and more than 40 use cases were documented.
11. Centrica use of Microsoft Power Platform grown from 300 apps in 2019 to more than 800 business solutions today, ranging from simple productivity tools to advanced, enterprise-wide solutions. A center of excellence helps maintain governance and supports nearly 330 makers and 15,000 users across the company. They are also evaluating Copilot in Power Apps and see significant time savings in developing new apps and improving their existing Power Platform solutions.
12. Colbún adopted Microsoft 365 Copilot to assist employees with daily tasks, allowing executives to focus on client interactions instead of spending 30 minutes understanding an email. Copilot can access historical information about clients, projects, or contracts, improving the quality and clarity of written communications and optimizing preparation times.
13. E.ON is focused on Germany’s energy transition, leveraging Microsoft 365 Copilot to manage the complex grid in real-time, increasing productivity and efficiency for its workforce.
14. Enerjisa Üretim used Microsoft 365 Copilot to streamline meeting summaries, reformat documents, and compile reports. Copilot significantly reduced administrative work and increased mental bandwidth, enabling employees to focus on more strategic and fulfilling activities instead of spending six hours in meetings.
15. General Combustibles Company (GCC) deployed Security Copilot to improve security outcomes. Access to consolidated information and analysis that previously took hours is now delivered in seconds. Security analysts no longer have to invest long hours in operational tasks and can generate more value, accelerate processes, or implement new mechanisms using the tool.
16. HELLENiQ ENERGY partnered with PwC to introduce Microsoft 365 Copilot and Copilot Studio to boost its productivity by 70% and reduced email processing time by 64%.
17. Ma’aden used Microsoft 365 Copilot to enhance productivity, saving up to 2,200 hours monthly. Tasks like drafting emails, creating documents, and analyzing data become more efficient, helping Ma’aden achieve its growth goals.
18. MAIRE leveraged Microsoft 365 Copilot to automate routine tasks, saving more than 800 working hours per month and freeing up engineers and professionals for strategic activities. This supports MAIRE’s green energy transition by reducing its carbon footprint.
19. Motor Oil Group achieved remarkable efficiency gains by integrating Microsoft 365 Copilot into its workflows, allowing staff to complete tasks in minutes that previously took weeks.
20. Petrobras used Azure OpenAI Service to create Chat Petrobras, streamlining workflows, reducing manual tasks, and summarizing reports for its 110,000 employees.
21. Petrochemical Industries Company automated work processes with Microsoft 365 Copilot, reducing time from weeks to days, and hours to seconds.
22. Scottish Water implemented Microsoft 365 Copilot, minimizing mundane tasks and freeing up time for employees to focus on more meaningful work.
23. Tüpraş prioritized Microsoft 365 Copilot for AI-powered insights and automation, streamlining employees’ daily tasks through enhanced functions in collaboration and productivity applications. It estimates that employees save more than an hour daily while also seeing IT resource efficiency gains.
24. Uniper SE implemented Microsoft 365 Copilot to reduce time spent on manual and repetitive tasks, helping workers focus on more pressing work, such as developing enhanced solutions to speed up the energy transition.

Financial services

25. Access Holdings Plc adopted Microsoft 365 Copilot, integrating generative AI into daily tools. As a result, writing code now takes two hours instead of eight, chatbots launch in 10 days instead of three months, and presentations are prepared in 45 minutes instead of six hours.
26. Allpay uses GitHub Copilot to help engineers and developers write code faster and with less effort, increasing productivity by 10% and delivery volume into production by 25%. It has also adopted Microsoft Copilot to help share information on its SharePoint wikis.
27. ANZ invested in Microsoft 365 Copilot, GitHub Copilot, and Copilot in Microsoft Edge to boost productivity and innovation across its workforce.
28. Architecht used Azure OpenAI Service and GitHub Copilot to develop OBA Suite, a cloud-based platform built on a microservices architecture. The platform also integrates advanced AI capabilities. With low-code or no-code capabilities, UI/UX prototyping takes 25 minutes instead of two days. OBA Suite enhances user experience with AI-powered assistants and personalized service.
29. AXA developed AXA Secure GPT, a platform powered by Azure OpenAI Service that empowers employees to leverage the power of generative AI while targeting the highest level of data safety and responsible use of the tool.
30. Aztec Group boosted productivity and improved client experience by piloting Microsoft 365 Copilot with 300 employees. They discovered numerous use cases and are planning a broader rollout.
31. Bancolombia is leveraging GitHub Copilot to enhance its technical team’s productivity, resulting in a 30% increase in code generation. This has led to an average of 18,000 automated application changes per year and 42 productive daily deployments.
32. Bank CenterCredit deployed Microsoft Fabric and Power BI, optimizing analytics, securing data, automating reports, and providing real-time insights for employees. They reduced errors in reports by 40%, cut analytics time, accelerated decision-making by 50%, and empowered employees to save 800 hours per month, enabling faster, insight-driven decisions.
33. Barclays Bank PLC decided to integrate Microsoft 365 Copilot into its colleague productivity tool, creating a single agent that enables 100,000 employees to access the bank’s broad ecosystem, portals, and online resources. This integration aims to improve productivity and enhance the employee experience. The Colleague AI Agent will assist employees in performing a wide variety of tasks, checking compliance, and finding answers to HR-related questions.
34. BOQ Group implemented Microsoft 365 Copilot, enabling 70% of employees to save 30 to 60 minutes daily. This deployment also allowed the completion of business risk reviews in one day instead of three weeks, the creation of training programs in one day instead of three weeks, and the improvement of report quality while accelerating sign-off processes from four weeks to one week.
35. BlackRock acquired more than 24,000 Microsoft 365 Copilot licenses for all employees, functions, and locations. This acquisition enhances the Copilot experience and includes collaboration on developing new features and functions.
36. BNY adopted GitHub Copilot, with over 80% of its developer community now relying on it daily, increasing the speed of code development. BNY also uses Eliza, a virtual assistant, to empower employees to innovate, streamline workflows, and deliver enhanced value to clients. Additionally, Microsoft 365 Copilot helps transform operations and company culture.
37. British Columbia Investment Management Corporation (BCI) leverages Microsoft 365 Copilot and the Azure ecosystem to enhance the employee experience and transform operations. By automating manual tasks, BCI increased productivity by 10% to 20% for 84% of Copilot users and boosted job satisfaction by 68%. The organization saved more than 2,300 person-hours through automation, reduced the time spent on writing internal audit reports by 30%, and saved a month of processing time to analyze 8,000 survey comments.
38. Commercial Bank of Dubai (CBD) leveraged Microsoft 365 to democratize AI, streamline tasks, and foster innovation. By doing so, CBD saved 39,000 hours annually, enhancing workflows, improving collaboration and employee experience, and expanding AI literacy across teams.
39. Commonwealth Bank of Australia (CommBank) introduced Microsoft 365 Copilot and GitHub Copilot in a structured training initiative to equip employees with the knowledge and tools to apply AI effectively across the organization. With 84% of 10,000 users reporting that they wouldn’t go back to working without Copilot and approximately 30% of GitHub Copilot code suggestions adopted, the initiative has driven efficiency and smarter decision-making.
40. Commonweatlh Bank of Australia (Commbank) developed ChatIT using Azure and Copilot Studio. Integrated with the bank’s internal knowledge base, ChatIT can receive employees’ questions in natural language, provide solutions, and take direct action to fix issues.
41. Crediclub saved 96% per month in auditing expenses and analyzed 150 meetings per hour with Azure OpenAI Service, freeing up time for 800 sales advisors and 150 branch managers to interact directly with customers.
42. Farm Credit Canada implemented Microsoft 365 Copilot, resulting in significant time savings on routine tasks for 78% of users. Specifically, 30% of users saved 30 to 60 minutes per week, while 35% saved more than an hour per week. This allowed employees to focus on more value-added tasks.
43. Finastra leveraged Microsoft 365 Copilot to streamline tasks, improve content creation, enhance analytics, and personalize customer interactions. Employees reported saving between 20% and 50% of their time.
44. Flagstone is exploring GitHub Copilot for code development and review, Microsoft 365 Copilot to save time and boost productivity, and Azure OpenAI Service to run advanced AI models on their enterprise data.
45. Floww used Microsoft 365 Copilot to collate data and collaborate easily across different resources, saving 10% to 20% of their time to achieve better and faster communication with customers.
46. FM introduced Microsoft Copilot to boost productivity in various tasks, including email management and risk assessments. Engineers leverage AI-powered tools to analyze numerous locations globally, identifying hazards that might be overlooked and recommending preventative measures to avert disasters.
47. Generali deployed GitHub Copilot to support its team of developers, accelerating productivity, improving efficiency, and increasing the delivery rate of software projects.
48. Hiscox deployed Microsoft 365 Copilot to its employees across 14 countries to streamline the complex claim work process and simplify information, resulting in significant time savings and productivity gains. What used to take up to an hour to process a new claim now takes just 10 minutes, allowing them to speed up customer transactions and serve customers faster and more accurately.
49. Kuwait Finance House used Microsoft AI solutions to build RiskGPT, an in-house AI engine connected to Microsoft 365 Copilot, Power BI Copilot, and Fabric. This integration makes it easier for risk management executives and employees to interact with data, gain useful insights, handle complex risk models, and receive early warning notifications. Evaluating credit cases used to take an average of four to five days, but with RiskGPT, they can carry out dynamic risk rating in less than an hour.
50. LGT introduced Microsoft Copilot to enhance efficiency, with users saving an average of one hour per week during the pilot phase.
51. Markerstudy Group developed a call summarization app for its claims department using Azure OpenAI. This app saves claim handlers approximately four minutes per call. Considering the company handles 840,000 calls annually, this translates to a savings of 56,000 hours or nearly 7,500 working days. This time savings enables employees to resolve issues more effectively and allows agents to handle more complex queries.
52. Members 1st Federal Credit Union adopted Microsoft Fabric, a comprehensive data analytics platform with AI-powered capabilities that seamlessly integrates with its M1-360 solution built on Azure services. M1-360 enables the credit union to derive valuable data insights for more informed decision-making and to refine marketing campaigns, offering members the services they need most.
53. National Australia Bank implemented Microsoft 365 Copilot for daily productivity, data analysis, and insights. Additionally, they are utilizing Microsoft Copilot for Security to quickly analyze millions of security event logs, allowing engineers to focus on more critical areas.
54. Nsure.com utilized Copilot Studio to develop copilots that handle routine and repetitive tasks, allowing employees to focus on more valuable responsibilities and better align customers with insurance carriers.
55. Paytm used GitHub Copilot when they launched Code Armor, a solution designed to improve the time taken to secure cloud accounts. This resulted in an efficiency increase of over 95%, significantly boosting productivity.
56. PIMCO developed Chat GWM using the Azure AI Studio Foundry portal, a comprehensive platform that enables users to ask questions, receive responses, and verify answers all in one place. This allows teams to spend more time engaging with clients and having deeper conversations.
57. Placing Platform Limited (PPL) launched an intuitive trading platform and intelligent data hub, integrated with Microsoft 365 Copilot and Fabric, to accelerate data-driven trading. This integration enables brokers and carriers to be more responsive, analyze and compare data to gain real-time insights, and provide clients with easy access to structured, secure data to inform and support business decisions.
58. PNB introduced the PNB SuperApp, leveraging Azure OpenAI Service and integrating it into Microsoft Teams. This app assists employees with queries and ensures adherence to internal guidelines. Additionally, employees utilize Microsoft 365 Copilot to enhance workflows, save time, and boost productivity.
59. Quilter identified Microsoft 365 Copilot as a key tool to help empower its teams to do more. They believe Copilot can make them 20% more effective, with tasks that took days now taking hours. Copilot is even helping their 174 investment managers simplify client interactions by reducing the amount of time it takes to write up meeting notes. They do an average of 100 meetings, and for each meeting, that’s 45 minutes saved, allowing them to reinvest that time into supporting their clients.
60. Raiffeisen Bank International built its own RBI ChatGPT using Azure OpenAI Service to automate repetitive tasks such as documenting intelligence and quickly summarizing legal, regulatory, and banking documents.
61. Ramp built a custom OCR tool using Microsoft Azure AI and Document Intelligence that automates finance workflows, saving 30,000 hours of manual work, processing 400,000 invoices, and 5 million receipts monthly with 90% accuracy on OCR fields. They also use GitHub Copilot and DevOps in their platform processes to enhance development speed, enabling engineers to ship code faster.
62. SACE is leveraging Microsoft 365 Copilot and Microsoft Viva to enhance productivity and unlock employee potential while improving overall well-being. Data from the first nine months of implementation shows a 23% increase in productivity.
63. Sanabil Investments deployed Microsoft 365 Copilot to help employees reduce the time spent on manual everyday tasks, allowing them to focus on more strategic and valuable work. Within two months, approximately 70% of employees were regularly using Copilot.
64. Sanlam engineers use GitHub Copilot, which provides suggestions, optimizes code, refactors into modern languages, and generates unit test data sets on the go. Engineers have saved up to 30% of their time while also improving code quality.
65. Saxo Bank embraced Microsoft 365 and GitHub Copilot to help their 700 developers accelerate their coding rate by around 30%. They also developed a chatbot without needing to involve client services, and developers use AI-written code in almost every new application, saving time and making them more efficient.
66. SC Ventures collaborated with Insead to develop Project Eduverse, a secure, AI-powered platform that delivers tailored learning experiences using Azure OpenAI Service. This initiative aims to enhance workforce skills and readiness while enabling leaders to manage critical conversations more effectively.
67. SimCorp developed SimCorp Copilot using Azure and Azure AI to enhance employee capabilities, enabling them to perform their tasks more efficiently and access relevant data securely and reliably.
68. Standard Bank of South Africa adopted a low-code approach to automate processes, conduct analyses, and develop solutions for various business requirements. They also developed an IT help desk bot built in Copilot Studio that now resolves 99% of all employee queries.
69. UBS leveraged Azure OpenAI Service and Azure AI Search to develop the Legal AI Assistant (LAIA), enabling employees to quickly and easily find information, thereby boosting productivity.
70. Unum Group developed a custom AI application to efficiently search through 1.3 terabytes of data with an impressive 95% accuracy, leveraging the capabilities of Azure OpenAI Service.
71. Wells Fargo developed a Microsoft Teams app integrated with advanced language models for 35,000 bankers across 4,000 branches. This app provides instant access to guidance on 1,700 internal procedures, allowing employees to quickly find the information they need without seeking help from colleagues. Now, 75% of searches are conducted through the app, reducing response times from 10 minutes to just 30 seconds. Additionally, Wells Fargo created an AI virtual assistant tool to help Treasury sales teams proactively engage in relevant conversations with customers. AI is also being applied in Wells Fargo’s Corporate and Investment Bank to transform their end-to-end processes. AI will streamline interactions between the front office, underwriters, and operations, while Copilot-powered dashboards will help teams track loan statuses, keeping everyone involved throughout the deal lifecycle.
72. WTW embeds security practices and principles in everything it does to increase productivity and enhance its security edge. They believe Microsoft Security Copilot will greatly accelerate the way their internal threat hunting team develops and understands incidents.
73. XP Inc. uses leverages Microsoft 365 Copilot to automate tasks, significantly boosting productivity by saving more than 9,000 hours and increasing audit team efficiency by 30%. Additionally, Copilot enhances inclusion and accessibility at work by providing real-time transcriptions for employees with disabilities.