Stories you may like
BELLHOP
A bellhop's job description involves providing hospitality and assistance to hotel guests, primarily by helping with luggage, greeting visitors, and providing information about hotel amenities and local attractions. Key duties include escorting guests to their rooms, delivering messages and packages, and maintaining a positive and professional demeanor to ensure guests have a comfortable stay.
A bellhop is a person whose job involves carrying people's luggage in a hotel. When you check into a fancy inn, the bellhop will take your suitcase up to your room for you.
You can also call a bellhop a bellboy, unless she's a woman, in which case bellhop makes more sense. The main job of a bellhop is to help hotel customers transport their luggage to their rooms, or to their cars when they're checking out. The word comes from the old fashioned hotel practice of the desk clerk ringing a bell to summon the bellhop — who would presumably "hop" to work, hurrying to help with the patron's bags.
The Bell Attendant/Bell Hop plays an important role in a Hotel/Serviced Apartment as the person to provide the first impression to arriving guests. He/She is always well groomed, confident, and pleasant when in contact with guests. His/Her duties include having to greet guests, direct them for check-in, escort them, and carry their luggage to rooms. He/She also assists disabled or special needs guests at the lobby. He/She is vigilant and ensures that guests’ belongings are safe and secure. He/She also checks to ensure that labels are tagged to the correct luggage in the storage room. The Bell Attendant/Bell Hop has to work in shifts, and needs to be fit in order to perform his/her duties.
The Bell Attendant/Bell Hop’s job is to explain the room’s amenities and facilities to guests. In addition, he/she needs to have a good knowledge of the tourist areas around the property, in order to provide direction and information to guests. He/She also helps to run errands or provide support to other departments when needed. The Bell Attendant/Bell Hop should have a good command of English and have knowledge of a second language.
Tasks they perform
- Receive and mark baggage by completing and attaching claim checks.
- Greet incoming guests and escort them to their rooms.
- Transport guests about premises and local areas, or arrange for transportation.
Skills they need
- Service Orientation - Actively looking for ways to help people.
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Coordination - Adjusting actions in relation to others' actions.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Responsibilities
User's Comments
No comments there.