The new industry-wide platform is aimed at tackling the rising scale and sophistication of organised insurance fraud

The Insurance Council of Australia (ICA) has announced a major new collaboration with EXL and Shift Technology to build a national fraud detection and investigations platform designed to help insurers combat increasingly sophisticated insurance fraud.

Developed with the ICA’s counter-fraud division, the Insurance Crime Intelligence Network of Australia (ICINA), the platform will allow insurers to securely share fraud patterns, coordinate investigations and spot emerging risks. Motor insurance will be the initial focus area.

Platform development is expected to begin in early 2026, using advanced analytics to provide real-time alerts of suspicious activity. Insurers will be able to use the shared system to run joint investigations targeting persistent or organised fraud networks. The project mirrors similar association-led initiatives in the UK, France, Canada, Hong Kong, and Singapore, many of which also use Shift’s technology.

Privacy and governance have been built into the program design, with participants set to use privacy-preserving techniques, strict role-based access controls, and end-to-end encryption. The platform will operate under an industry governance framework with legal oversight, and all technical controls will align with Australian regulatory expectations.

ICINA CEO Andrew Gill said the industry was facing increasingly sophisticated threats as fraudsters adapt to digital channels. “Today’s announcement is the industry’s most comprehensive response to fraud,” he said. “By connecting insurers through secure, real-time intelligence sharing, we’re creating an early warning system that identifies fraudulent patterns across the entire market, stopping criminals before claims are paid.”

Shift Technology CEO Jeremy Jawish said the initiative reflected a global trend. “We are stronger together when it comes to fighting organised insurance fraud,” he said, adding that Shift’s platform “will learn and grow smarter as fraud tactics evolve”.

EXL’s Chief Growth Officer Vishal Chhibbar said the initiative would provide insurers with “a more seamless, cost-effective way to identify and respond to organised fraud”, supported by improved data quality and governance.

Australia:Insurance Council of Australia to launch insurance fraud detection platform

The Insurance Council of Australia (ICA), has announced a new collaboration to build a national data analytics fraud detection and investigations platform for the Australian insurance industry.

The ICA will partner with Shift Technology, and EXL to build this platform and this is expected to begin in early 2026. It will incorporate advanced data analytics capabilities to alert fraud investigators to suspicious activity in real time. Insurers will use the platform to develop collaborative investigations to uncover and take action against persistent fraudsters.

Developed with the ICA's counter fraud and scams division, the Insurance Crime Intelligence Network of Australia (ICINA), this new platform will enable insurers to securely share fraud patterns, coordinate investigations and identify emerging threats. Motor insurance claims will be the first area of focus.

The initiative reflects a growing global trend of association-led counter-fraud initiatives, with comparable programs using Shift solutions with insurer associations in the UK, France, Canada, Hong Kong and Singapore.

Privacy, governance and security are central to the programme. Participating insurers will share data using privacy-preserving techniques, strict role-based access controls, and end-to-end encryption. The platform will operate under a robust industry governance framework including legal oversight, and technical controls will align with Australian regulatory expectations and relevant certifications.

ICINA CEO Andrew Gill said that the insurance industry has fought fraud for decades, but fraudsters have adapted to its digital transformation, and today's organized networks exploit online services with increasing sophistication, driving up costs for honest customers. ‘Today's announcement is the industry's most comprehensive response to fraud. By connecting insurers through secure, real-time intelligence sharing, we're creating an early warning system that identifies fraudulent patterns across the entire market, stopping criminals before claims are paid. This privacy-protected, technology-driven collaboration will deliver tangible results, faster detection, prevent fraud, and downward pressure on costs," he said.