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Also, called ‘Fridge Technician’, the Refrigerator Field Technician provides installation and after sales service to the refrigerator buyers. The individual at work interacts with customers toinstall the refrigerator and diagnose the problem to assess possible causes of malfunction. Once the problem and causes have been identified, the individual rectifies minor problems or replaces faulty modules for failed parts or recommends factory repairs for bigger faults.

Applicable National Occupational Standards (NOS)

• Engage with customer for service
• Install the refrigerator
• Repair dysfunctional refrigerator
• Interact with colleagues

Engage with customer for service : This OS unit is about interacting with customer to understand their requirement with respect to problem in the appliance

This unit/ task covers the following: Interact with the customer prior to visit, Interact with customer at their premises, Suggest possible solutions to customer, Achieve productivity and quality as per company’s norms

Install the refrigerator : This OS unit is about installing the newly purchased refrigerator at customer’s location and make it ready to use

This unit/ task covers the following: Remove packaging and check accessories, Place the appliance to appropriate location, Check refrigerator’s functioning, Complete documentation, Interact with superior, Achieve productivity and quality as per company’s standards

Repair dysfunctional refrigerator : This OS unit is about understanding the custo-mer’s complaints, identifying the fault and fixing the refrigerator

This unit/ task covers the following: Understand the symptoms and identify the fault, Replace dysfunctional module in the refri-gerator unit, ,Confirm functionality of the repaired unit, Achieve productivity and quality as per company’s standards

Interact with colleagues : This OS unit is about communicating with colleagues and seniors in order to achieve smooth work flow.

This unit/ task covers the following: Interact with supervisor or superior, Coordinate with colleagues

Performance Criteria

• Interacting with customer prior to visit, Interacting with customer at their premises, Suggesting possible solutions to customer, Achieving productivity and quality, Removing packaging, Placing refrigerator at appropriate location, Checking refrigerator’s functioning, Completing documentation, Interacting with superior, Achieving productivity and quality, Understanding symptoms and identifying fault

Knowlegde and Understanding

A.        Organizational Context  B.         Technical Knowledge

SKILLS : Core Skills/Generic Skills 

Reading and writing

Professional Skills

• Interpersonal skills, Communication skills, Decision making, Behavioural skills, System operation skills

The following acronyms/codes have been used in the nomenclature above:

Tools and Equipments

• Different type of Refrigerator, Multi-meter & Oscilloscope, Electrical Drill, Clamp meter, tube cutter, tube bender, vacuum pump, weigh scale, gas cylinder, temperature meter, pressure gauges